Scaled Account Manager

Join our team as a Scaled Account Manager, where you will ensure a seamless and success-driven experience for our Travel and Expense customers. In this role, you will blend customer experience, product support, and renewal responsibility. You will assist customers with product-related questions, guide them through technical or process issues, and drive successful contract renewals. This position is based in London and offers world-class training, enablement, and opportunities for growth.

Responsibilities

• Support customers by ensuring excellent customer experience through timely, accurate communications and addressing product-related questions.
• Own the renewal cycle for your portfolio, from preparation and customer alignment to execution, ensuring predictable, timely, and successful renewals.
• Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes.

Requirements

• You bring a “let’s solve it” mindset, strong communication skills, and a desire to help customers achieve results
• We’re looking for individuals who are passionate about customer success, work in a structured and proactive way, and thrive in a fast-paced environment
• You can expect world-class training, enablement, and opportunities to grow
• Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve

Data-driven approach to continuously drive additional efficiency

• Passion for customer experience and technology with the ability to deeply understand a product
• Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives

Bachelor’s degree

• 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers