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Operation Analyst (Outbound Analyst)

ADA

About ADA

  • ADA ADA is the Data and AI Experience Company.
  • We work with global enterprises to build data and AI powered experiences where every decision runs on real-time intelligence and every interaction earns trust.
  • That's how businesses scale, stay ahead, and deliver measurable outcomes.
  • to create the world’s most intelligent growth platform for every client we serve.
  • With over 1500+ customers across Retail, Food and Beverage, CPG, Telecommunications, Financial Services, Healthcare and Automotive, we operate in 35 markets around the world.

Responsibilities

  • ADA Global Key Responsibilities B2C Fulfillment & SLA Management Monitor daily fulfillment performance and ensure SLA compliance.
  • Identify and resolve risks (OOS, backlog, delayed orders).
  • Coordinate with warehouse teams to prioritize and optimize order processing Forecasting & Capacity Planning.
  • Prepare monthly and weekly outbound forecasts based on campaign plans and historical data.
  • Work closely with warehouse teams to align capacity and manpower 3PL & Platform Coordination.
  • Coordinate with 3PL partners to ensure timely pickup and delivery Monitor delivery performance and resolve delays or failures.
  • Escalate issues to platforms and manage operational tickets.
  • Offline Order Management Manage non-platform orders (replacement, sampling, giveaway, etc.) Ensure accurate order creation and execution in WMS Track and reconcile offline orders to ensure data integrity B2B Order Management & Execution Order Planning & Routing Coordinate order allocation with transportation partners Manage order assignment and execution with logistics providers Position Specific Skills 1+ years of experience in eCommerce Operations, Fulfillment, or Supply Chain Strong experience in outbound operations, SLA management, and logistics coordination Hands-on experience with WMS, OMS, and eCommerce platforms (Shopee, Lazada, TikTok Shop, etc.) Strong analytical and problem-solving skills with a data-driven mindset Proven ability to manage cross-functional stakeholders (Warehouse, 3PL, Commercial, CS, Platform) Experience in handling high-volume operations, especially during campaigns Strong ownership and ability to act quickly under pressure English: Intermediate Level #LI-Onsite By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice:

Our mission is ambitious

Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website for regular updates on available roles