Account Manager (Ada Accelerate)

Join Ada, a leading AI-powered customer engagement platform, as an Account Manager. In this role, you will manage a portfolio of around 60 customers, ensuring their satisfaction, health, and renewal. You will track usage, spot at-risk accounts, and run regular check-ins and business reviews. Additionally, you will identify expansion opportunities and build relationships with key decision-makers. This is a high-volume, scaled role that offers unlimited vacation, wellness benefits, extended health coverage, and a generous stock option plan.

You're organized and comfortable juggling a lot of accounts at once without letting things slip

Responsibilities

• Retain your book of business by owning renewals across your portfolio and hitting your retention target.
• Track usage, automation rates, and account health to keep customers healthy, spot at-risk accounts early, and build a plan to turn them around.
• Find expansion opportunities inside your book, such as higher conversation volume, new channels, or new use cases, and work toward your expansion target.
• You're curious about how a business runs and want to understand the numbers behind your customers' results
• You can explain what a customer needs to internal teams like Support, Product, and Solutions in a clear, simple way

Requirements

• Bonus: you've carried a quota or target before, even a small one
• 1+ year of experience in a customer-facing or commercial role, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, ideally in B2B SaaS
• You stay calm when a customer is frustrated and you follow through on what you say you'll do
• You like talking to customers and you're good at figuring out what they actually care about
• You're coachable. You ask for feedback, act on it, and get better quickly
• You're comfortable in tools like Salesforce, Google Workspace, or MS Office, and pick up new software fast