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Senior Solutions Architect

Ada

Join Ada, a leading AI-powered customer service platform, as a Senior Solutions Architect. In this role, you will be the trusted technical advisor to clients and deal teams, shaping the right solution for each client's business and technical landscape. You will design technical solutions that connect Ada's AI Agent to clients' business systems and data, and serve as the technical advisor to Customer Success on existing and strategic accounts. This is a fully remote position with unlimited vacation and a generous benefits package.

Assurer le rôle de conseiller technique de confiance pour les clients et les équipes de vente, en prenant en compte l'ensemble du paysage commercial et technique de chaque client.

Responsibilities

  • Diriger les approfondissements techniques avec les équipes commerciales et d'ingénierie des clients, en traduisant les objectifs commerciaux en exigences techniques claires.
  • Posséder la conception de solutions techniques qui connectent l'Agent IA d'Ada aux systèmes commerciaux et aux données des clients, en utilisant les API, SDK et MCP d'Ada.

Requirements

  • Experience with Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle is a plus
  • Technically curious and resourceful, comfortable with ambiguity in a fast-moving environment
  • Excellent communicator with business and engineering stakeholders: you anticipate needs, follow through, set clear expectations, and know when guidance beats a custom build, while keeping relationships strong
  • 6+ years in a customer-facing technical role such as solution architect, sales engineer, integration engineer or technical consultant at a SaaS or consulting company
  • Experience as the technical lead in complex B2B sales cycles, alongside account executives and solutions consultants
  • Hands-on enough with code (Python or JavaScript), cloud services (AWS), and coding agents (Claude Code or Codex) to prototype, review solutions and communicate with engineers
  • Experience working across CRM and contact centre platforms, and the ability to ramp up quickly on new systems
  • Experience working with AI agents or conversational AI platforms in a customer-facing technical role
  • Experience designing technical solutions across REST APIs, webhooks, SDKs and event-driven patterns, including auth (OAuth 2.0, JWT), PII handling and design for scale and rate limits, and writing specs engineers deliver against

Preferred

  • Hands-on with MCP or AI agent tooling is a strong plus