Presales Consultant

Join Ada, a leading AI-powered customer service platform, as a Presales Consultant. In this hands-on role, you will partner with Account Managers and Account Executives to uncover customer pain points and demonstrate the value of Ada's AI solutions. You will take full technical ownership of a North American book of accounts, lead technical evaluations, and set closed deals up for a fast launch. This position offers unlimited vacation, wellness benefits, extended health coverage, and a generous stock option plan.

Partner with Account Managers and Account Executives to run discovery with customer service leaders, uncover operational challenges, and demonstrate AI solutions.

Responsibilities

• Design automation-first solutions for complex deals, lead technical evaluations and proofs of concept, and take full technical ownership of a North American book of accounts.
• Own the technical answers to RFPs and security questionnaires, grow technical win rate, influenced pipeline, and closed ARR across your book.

Requirements

• Proven track record of winning deals by communicating value and differentiation
• Exceptional communication, storytelling, and relationship-building skills
• 3-5 years in presales, solutions consulting, or presales engineering
• Strong understanding of AI technologies, including LLMs and generative models, and their business applications

Preferred

• Technical proficiency with APIs, SaaS platforms (e.g. Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies