Operations Associate
Raylo
- Belfast, United Kingdom
- Entry Level
- Posted
Join Raylo, a fast-growing tech company focused on transforming the way technology is bought, used, and reused. As an Operations Associate, you'll be at the heart of our business, supporting customers and ensuring a high-quality experience. This role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis. You'll gain hands-on exposure to how a tech business operates at scale and have the opportunity for career growth.
About Raylo
- Support customers by responding to queries and issues across multiple channels, ensuring timely, accurate, and empathetic communication.
- Learn and apply Raylo's operational processes, systems, and tools to deliver a consistent and high-quality customer experience.
Responsibilities
- Use data and insights from day-to-day work to identify trends, inefficiencies, and opportunities to improve customer experience and operational performance.