jobapplierOperations Manager
Raylo
- Belfast, United Kingdom
- Mid Level
- Posted
Join Raylo, a fast-growing subscription infrastructure company that is transforming the way technology is bought, used, and reused. As an Operations Manager, you will lead the US Customer Success team, ensuring exceptional customer experiences and team performance. This role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis.
About Raylo
Lead and support the US Customer Success team day-to-day, providing coaching, feedback, and guidance to help associates perform at their best.
Responsibilities
- Manage team performance and priorities, using data and insight to identify trends, address performance gaps, and set clear, achievable objectives.
- Own day-to-day operational challenges, balancing competing priorities, solving complex issues, and making informed decisions that improve customer outcomes and team efficiency.