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CRM Operations Manager | Collections

Raylo

Skills

Required

  • Go
  • Improve arrears communications
  • Manage arrears blocking
  • reporting end-to-end

Join Raylo, a fast-growing subscription infrastructure company that is transforming the way technology is bought, used, and reused. As a CRM Operations Manager in the Collections team, you will play a critical role in protecting our financial performance and delivering on our promise to customers. You will have the opportunity to build our Collections capability from the ground up, shape the strategy, systems, and standards, and collaborate with various teams across the business.

Responsibilities

  • Own reporting and insight: Go deep into collections data to track performance, spot trends and turn them into action.
  • Improve arrears communications: Tailor messaging to each customer's situation, run structured tests, measure ROI and share results across the business.
  • Run arrears and recovery operations: Manage arrears blocking, coordinate debt collection agency placements and oversee Credit Reference Agency (CRA) reporting end-to-end.