Collections Lead

About Raylo

Join Raylo, a fast-growing subscription infrastructure company that is transforming the way technology is bought, used, and reused. As a Collections Lead, you will establish and lead our first US-hours Collections team, manage a team of Associates, handle live casework, and drive shift performance. You will have the opportunity to make a significant impact on our expansion into the US market and contribute to our mission of creating better outcomes for customers, brands, and the planet.

Lead a team of Associates on a fixed, rotating pattern dedicated to the US customer base, managing their performance and development.

Responsibilities

• Handle live casework, including arrears, payment arrangements, Debt Collection Agency-bound accounts, and vulnerable customers, while making clear, well-reasoned decisions on complex cases.
• Use operational data to optimize capacity and workflows, driving shift performance and ensuring high standards across the team.