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Senior Quantitative UX Researcher

Trustpilot

Join Trustpilot, the world's most trusted reviews platform, as a Senior Quantitative UX Researcher. In this role, you will lead the quantitative research agenda for your product areas, design and execute large-scale surveys, and build measurement frameworks. You will also partner with Data Science and Analytics, translate statistical output into clear narratives, and coach other researchers in quantitative methods. Enjoy benefits such as maternity and paternity pay, a train travel scheme, work from home opportunities, and more.

AI-curious practitioner who can speak critically about AI's limits as well as its power; collaborates fluently with qual, data science, and product analysts

Responsibilities

  • Design and own the quantitative research roadmap for product areas, leading large-scale surveys and behavioral analytics.
  • Lead advanced quantitative research using statistical rigor, from validated instrument design to automated analysis pipelines.
  • Hands-on experience experimenting with AI tools in a research workflow e.g. LLM-assisted analysis, AI-assisted qual coding, or evaluating AI-powered research tooling with a critical eye on validity and bias

Requirements

  • Partner with Data Science and Analytics on shared definitions and data pipelines, translating statistical output into clear narratives.
  • Excellent communication and interpersonal skills, with the ability to work closely with diverse teams and present data-driven findings in an engaging and accessible way
  • Hands-on proficiency in Python, R, or SQL, and direct experience with large behavioural datasets (e.g. Amplitude, Looker, BigQuery)
  • Strong survey methodology (instrument design, sampling, psychometric validation) and statistical grounding (regression, factor/cluster analysis, significance testing)
  • 4+ years of UX research experience with a strong specialisation in quantitative methods and complex, broad-scope work
  • A track record of quant research that measurably shaped product or business decisions, including A/B testing methodology