Head of Internal Communication

Join Trustpilot as the Head of Internal Communication, where you'll play a critical role in shaping how we communicate within the organization. In this senior individual contributor role, you'll influence communication channels, tools, and guidance, while partnering closely with leaders and teams. You'll act as a hands-on communication partner, support major strategic initiatives, and own the structure of our communication system. Additionally, you'll build communication capability across Trustpilot and make it easy for our leaders to communicate effectively.

About Trustpilot

• Creative and curious, with an appetite for experimenting with new channels, formats, technology and AI-enabled ways of working
• Data- and insight-driven, with the ability to use feedback, engagement data and communication metrics to understand impact and continuously improve
• Comfortable with ambiguity — our priority partners today are Commercial, People and organisational change, but you'll need the judgement and fluidity to flex as the business evolves

Responsibilities

• Assurer la communication interne de l'entreprise, en veillant à ce que les employés soient informés des actualités et des changements.
• Collaborer avec les équipes de direction pour planifier et rédiger des messages de communication pour les initiatives stratégiques majeures.
• Gérer le calendrier des annonces de l'entreprise, en veillant à ce que les messages importants reçoivent l'attention qu'ils méritent.

Requirements

• A strategic thinker who can also roll up your sleeves and get things done - equally comfortable shaping a communication strategy and getting into the details of how it lands
• Significant experience in internal communication, employee engagement or a related field, with a strong track record of operating at a strategic level
• A trusted and credible partner who can build relationships quickly, influence senior stakeholders and work effectively with people across all levels and areas of the business
• A confident communicator, storyteller and facilitator, with the ability to bring simplicity to complexity, turn complicated briefs into clear and compelling communication, and bring people with you — whether working with senior leaders, facilitating a company-wide session or helping a leader prepare for a difficult conversation
• Highly organised and detail-oriented, while retaining a clear view of the bigger picture and maintaining a strong bias for action