Commercial Customer Success Manager (EMEA)

Sigma Computing as a Commercial Customer Success Manager for the EMEA region. In this role, you will build and maintain strong relationships with decision-makers and influencers within our customer base, focusing on high-value accounts. You will leverage your expertise in analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Additionally, you will develop and implement strategies to maximize net dollar retention, serve as a bridge between customers and the product team, collaborate with customers to develop success plans, and design and deliver educational initiatives.

Responsibilities

• Establish and nurture relationships with key stakeholders in high-value accounts to ensure customer satisfaction and retention.
• Utilize expertise in analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform, leading to actionable insights.
• Develop and implement strategies to maximize net dollar retention (NDR), including identifying upselling and cross-selling opportunities.

Requirements

• Strong analytical skills with a proven ability to solve complex problems using data

Experience implementing production business intelligence solutions

• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
• ETL experience
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement

Preferred

• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• Startup experience

Pay

GBP 130,000 - 150,000

Benefits

• Enjoy a competitive salary, flexible schedule, comprehensive health coverage, unlimited time off, and opportunities for professional development and career growth.