Enterprise Customer Success Manager (EMEA)

Sigma Computing as an Enterprise Customer Success Manager (EMEA). In this critical role, you will ensure our customers maximize the value they derive from our platform, focusing on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. You will build strong relationships with decision-makers, leverage your analytics expertise to guide customers, develop strategies for NDR growth, advocate for customer needs with our product team, collaborate on success plans, and design educational initiatives.

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.

About Sigma Computing

• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base

Responsibilities

• NDR Growth: Develop and implement strategies aimed at maximizing Net Dollar Retention (NDR). This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support

Requirements

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts

Preferred

• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights

Benefits

• Enjoy competitive pay, flexible scheduling, comprehensive health coverage, unlimited time off, and more.