Commercial Customer Success Manager

Sigma Computing as a Commercial Customer Success Manager. In this critical role, you will ensure our customers maximize the value they derive from our platform, focusing on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. You will build and maintain strong relationships with decision-makers, leverage your analytics expertise to guide customers, and advocate for customer needs with our product team. Additionally, you will collaborate with customers to develop success plans and deliver educational initiatives.

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, focusing on high-value accounts.

Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.

Responsibilities

• NDR Growth: Develop and implement strategies aimed at maximizing Net Dollar Retention (NDR), including identifying opportunities for upselling and cross-selling.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field

Startup experience

• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
• Strong analytical skills with a proven ability to solve complex problems using data
• Experience implementing production business intelligence solutions

ETL experience

• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention

Preferred

• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)

Pay

USD 110,000 - 135,000

Benefits

• Enjoy competitive pay, flexible scheduling, comprehensive health benefits, unlimited time off, and opportunities for professional development and career growth.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply