Customer Success Architect

Join Sigma, a leading company in the business intelligence and analytics space. As a Customer Success Architect, you will play a vital role in ensuring our customers meet their objectives and have a successful post-sales experience. You will provide technical expertise, advise customers on best practices, capture product feedback, and identify new use cases to grow accounts. This position offers competitive pay, flexible scheduling, comprehensive health benefits, unlimited time off, and opportunities for professional development and career growth.

Responsibilities

• Assurer que les clients atteignent leurs objectifs en fournissant une expertise technique et des conseils sur les meilleures pratiques.
• Collaborer avec les équipes produit pour recueillir les retours d'expérience des clients et améliorer la feuille de route du produit.
• Identifier de nouveaux cas d'utilisation pour développer les comptes et trouver des domaines où Sigma peut apporter le plus de valeur.
• Experience implementing production business intelligence solutions
• Customer relationship skills

Requirements

• Bachelor’s degree in computer science or related field or equivalent technical experience
• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
• Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
• Experience with database concepts
• ETL experience
• Ability to work remotely full-time with up to 50% travel (eventually)
• Experience with data analytics business use cases

Preferred

• Familiarity with JavaScript and Web Development is a plus
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
• Experience at a SaaS company or with cloud architectures
• Startup experience

Pay

USD 130,000 - 230,000