Customer Success Manager- Commodities

Join Vortexa, a fast-growing technology company revolutionizing the energy industry with satellite data and AI. As a Customer Success Manager, you'll drive onboarding, deepen adoption, and protect retention for your book of business. You'll work closely with Account Managers and be the best source of insight into client needs. Ideal candidates have 4+ years of experience in energy, commodities, or shipping markets, and a data-driven approach. Benefits include stock options, health insurance, and a collaborative work culture.

Responsibilities

• Drive onboarding and time to value for new clients and users, ensuring they understand and effectively use the Vortexa platform.
• Build and maintain a user and buying-center map for each account, identifying who uses Vortexa, how, and which teams or regions do not yet use it.
• Monitor account health and usage, act early on risk, and provide the Account Manager with a usage and value case at least 120 days before each renewal.