Customer Success Manager- Energy Commodities

Join Vortexa, a fast-growing technology company revolutionizing the energy industry with real-time insights on global seaborne energy flows. As a Customer Success Manager, you'll drive onboarding, deepen adoption, and protect retention for your book of business. You'll work closely with Account Managers and be the best source of insight into clients' changing needs. Ideal candidates have 4+ years of experience in energy, commodities, or shipping markets, and a data-driven approach. Enjoy flexible hybrid working, equity options, and private health insurance.

Responsibilities

• Drive onboarding and time to value for new clients and users, ensuring they understand and can effectively use the Vortexa platform.
• Build and maintain a user and buying-center map for each account, identifying who uses Vortexa, how, how often, and which teams don't use it yet.
• Monitor account health and usage, act early on risk, and provide the Account Manager with a usage and value case at least 120 days before each renewal.