Revenue Operations Manager

Join Vortexa, a pioneering company in the energy industry that leverages satellite data and artificial intelligence to provide real-time insights into global seaborne energy flows. As a Revenue Operations Manager, you will play a crucial role in optimizing the post-sales side of our revenue engine, ensuring a seamless customer journey from signature to renewal and expansion. This is an individual contributor role based in our London office, offering the opportunity to shape post-sales operations at a scaling SaaS business while learning about the energy industry.

Responsibilities

• Design and run the signal framework that surfaces expansion, upsell, and renewal risk early, combining product usage, conversation insights, customer health data, and Salesforce contract data.
• Build customer intelligence automations that route the right alert to the right owner at the right time, with defined escalation paths when an account shows risk.
• Own entitlement accuracy across Salesforce, CPQ, and product access - ensuring customers get exactly what they’ve bought, and that downgrades, churn, and offboarding are handled cleanly and on time.