Service Partner Manager

Third party Management strategy execution ​ Service delivery/go-to-market model ​ Account Management ​ GoTo Person for Miele Service Partners, Subcontractors and spare part wholesalers ​ Responsible for the management and operations of Miele Service Partners and Sub-Contractors ​ Performance Management ​ Measuring performance against defined KPIs and targets ​ MSP Field Service efficiencies ​ MSP repair quality and field observation ​ Revenue growth ​ Consumption of Spare Parts and correctness of usage ​ Warranty performance ​ Strategic execution : collaborate with the field service managers for activation and desactivation of service partners, with the intention to optimize response time and costs ​ 28.000-30.000 EUR annually