IT Specialist

Your responsibilities troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues; supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment; handling more complex incidents and coordinating escalations with central IT; maintaining technical documentation and improving local IT processes; sharing knowledge and supporting the development of the Junior IT Specialist. Our requirements experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues; good knowledge of Windows, SharePoint, printers, and mobile devices; communicative level of English; strong problem-solving skills and ability to handle stressful situations; excellent communication skills and approachable attitude; proactive, service-oriented mindset and ability to take ownership of issues; interest in AI and new technologies.