Payroll Implementation Manager

• Join HiBob, a fast-growing HR platform that helps modern, mid-size businesses transform their people management. As a Payroll Implementation Manager, you will lead customers through their transition to HiBob UK Payroll, managing multiple projects and ensuring successful implementation. You will need strong end-to-end UK payroll experience, previous experience in a payroll implementation role, and excellent project management and communication skills.
• Lead customers through their transition to HiBob UK Payroll, managing projects from kick-off to go-live.
• Utilize detailed UK payroll knowledge to align customer needs with the platform's capabilities, ensuring successful implementation.
• Manage multiple customer projects simultaneously, maintaining detailed plans and communicating progress clearly.

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations, with the numerical confidence and attention to detail to spot anomalies and investigate complex discrepancies.
• Good knowledge of payroll system builds and configuration, with the ability to translate customer requirements into an effective setup.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills, including planning, scope management, risk identification and timely escalation.
• Excellent customer-facing and internal communication skills, with the ability to explain complex payroll topics, understand customer needs and manage expectations.
• Strong problem-solving skills and ownership, with the ability to resolve complex queries independently and carry out initial investigations before involving a specialist or engineer.
• A proactive, collaborative approach and the ability to adapt as priorities, processes and customer needs evolve.

**It would also be helpful to bring:**

• Experience working in a SaaS or payroll technology business.
• Experience collaborating with Product and Engineering teams on customer issues and delivery improvements.
• Familiarity with Salesforce.