Customer Experience Specialist

• Join HiBob, a leading HR tech company, as a Customer Experience Specialist. In this role, you will be the first line of support for our customers, troubleshooting technical issues, identifying product bugs, and providing education on our platform. You should have 2-3 years of experience in customer-facing SaaS roles, fluency in English and Hebrew, and technical troubleshooting experience.
• Act as the first line of support for customers, troubleshooting and resolving technical issues.
• Collaborate with various teams to identify product bugs and escalate complex cases.
• Provide education to customers, enabling them to leverage HiBob’s platform to its fullest potential.

**What you should have:**

• 2-3 years of experience in customer-facing SaaS roles (e.g., customer support, technical support).
• Experience with enterprise-level accounts and SaaS platforms is highly preferred.
• Fluency in English and Hebrew; strong verbal and written communication skills are a must
• Technical troubleshooting experience, with familiarity using tools such as Zendesk, Asana, Slack, Salesforce
• Ability to work in a fast-paced, dynamic environment and adapt quickly to change
• Previous experience in HR Tech, API integrations, and enterprise support is advantageous
• Familiarity with AI solutions, platforms and tools