Customer Success Manager

Join Ideals, a leading global B2B SaaS product company, as a Customer Success Manager. In this role, you will be the trusted advisor for 180-200 clients, guiding them through onboarding, adoption, renewal, and growth. You will collaborate with various teams and have the opportunity to shape the future of our products. This remote position offers flexibility, a home workplace budget, and access to numerous growth and well-being benefits.

• Onboard new clients, learn their goals, and run kick-off trainings.
• Build strong, long-term relationships through regular contact, account reviews, and quick support.
• Lead renewals, upgrades, and new contracts, preparing proposals and supporting materials.