Senior Retail Event Associate

Responsibilities

• Develop the master operational schedule,
• loading/unloading timelines, and day-to-day technical workflows from setup through teardown.
• Manage venue zoning, booth placement, product display layouts, and overall inbound/outbound logistics flows.
• Design crowd control systems, queue flows (including checkout and POS areas), and security mitigation strategies to safeguard merchandise and venue assets.
• Coordinate with build executors and designers on booth fabrication, electrical wattage allocations per tenant, signage, visuals, housekeeping, and venue security.
• Serve as the primary technical point of contact for tenants and internal teams regarding delivery schedules, logistics requirements, and event readiness.
• Track and maintain event equipment inventory, including display racks, POS hardware, barcode scanners, tables, chairs, walkie-talkies, and packaging materials.
• Lead daily operational briefings for floor staff, including brand ambassadors, sales reps, cashiers, runners, and security personnel.
• Act as the on-site Person in Charge (PIC) to oversee daily store/bazaar operations and provide rapid troubleshooting for operational issues such as POS/EDC failures or bottlenecked queues.
• Oversee end-of-event stock counts (stock opname) and implement loss prevention measures to minimize shrinkage.
• Manage post-event demobilization of remaining merchandise back to the central warehouse and compile comprehensive post-event operational reports.

Requirements

• Minimum A
• ssociate degree,
• or Bachelor's degree in any major (degrees in Management,
• Retail Business, Logistics, Communications, or Hospitality are a plus).
• Minimum 3–4 years of work experience in Event Organizing, Retail Operations, Pop-up Stores, or Bazaar/Exhibition Management, with at least 1–2 years as a Senior Staff, Team Leader, or Field Supervisor.
• Familiarity with shopping mall regulations and operations, including night loading fit-out rules, security deposit permits, and mall operating hours.
• Technical knowledge of retail event installations, including booth electrical power distribution, modular exhibition booth setups, mall loading dock workflows, and POS cashier systems.
• Strong leadership and team coordination skills suited for a fast-paced retail environment.
• Solid problem-solving and negotiation skills for liaising with mall/building management, alongside effective tenant and customer complaint handling.
• Willingness to work flexible hours, including shifts, weekends, public holidays, and night shifts during the loading and unloading phases.