Executive-Guest Relations

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences

Responsibilities

• Analysing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to customer needs and anticipating their unstated ones.

Guest management & guest engagement activities

• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.

Requirements

• Strong listening skills
• Adequate capability in Excel, word and PPT

Preferred

• Candidate should have experience in GRE/Reception/Front office.
• Strong communication and presentation skills are essential, along with the ability to interact professionally with customers and visitors.
• Candidate must be comfortable with the work location, and weekend working will be mandatory.