Executive-Guest Relations

Executive - Guest Relations Experience : 3 – 6 yrs

Responsibilities

• Ensuring and providing flawless, upscale, professional and high class customer service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to customer needs and anticipating their unstated ones.
• Guest management & guest engagement activities Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.
• What are we looking for?(Specific Skill Set) Excellent communication skills Strong listening skills

Requirements

• Chennai Industry Preference : Hospitality Education: Any Graduate (Preferably from BBA/MBA/Hospitality background)