Client Support Specialist

Join MeridianLink as a Client Support Specialist II, where you'll be the first line of defense in resolving customer issues and addressing inquiries related to our mortgage services. You'll respond to incoming client communications, document interactions, and provide updates on ongoing resolutions. You'll also coordinate with internal departments to resolve client issues and assist in developing support delivery strategies. This role offers ongoing development opportunities, access to executives, a focus on health and wellness, celebrations of milestones, and community partnering initiatives.

• Serve as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage.
• Coordinate with internal departments to resolve client issues and follow through until completion.
• Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.

• Self-motivated, highly organized individual with strong attention to detail
• Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
• Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
• Solid interpersonal, written, and verbal communication skills required
• Prior Technical Support and/or Customer Service experience required

USD 47,130 - 68,400