IT End User Support Specialist

• ] From ocean and air freight to customs brokerage and warehousing, technology plays an essential role in keeping our teams connected and our operations moving. [
• ] That's where you come in.

About oecgroup

OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more! About OEC Group OEC Group is a global logistics organization founded in 1981, supporting customers through international transportation and supply chain solutions across a worldwide office network. [

Responsibilities

• As an End User Support Specialist , you'll be one of the first points of contact when employees need technical assistance.
• Troubleshooting Windows, hardware, software, printers, mobile devices, and peripherals .
• Supporting Microsoft 365 , including Outlook, Teams, OneDrive, and Office applications.
• Resolving connectivity, VPN, account-access, and basic network issues.
• Managing incidents and service requests through our IT Service Management platform from investigation through resolution.
• Diagnosing technical issues and identifying effective solutions based on user and business impact.
• Collaborating with Infrastructure, Network, Security, Application, and other IT teams on complex issues.
• Supporting employee onboarding and offboarding , including device setup, software installation, equipment deployment, and access activities.
• Installing, configuring, maintaining, and replacing computers and other workplace technology.
• Maintaining accurate IT asset and inventory information.
• Creating SOPs, troubleshooting guides, knowledge articles, and user documentation.
• Participating in IT projects, hardware rollouts, software deployments, office moves, and technology refreshes.
• Identifying recurring issues and opportunities to improve the end-user experience.
• Endpoint provisioning and device management IT asset or inventory management ITSM concepts such as Incidents, Service Requests, SLAs, Configuration Items, categorization, and escalation
• Technical documentation, SOPs, or knowledge-base development

Requirements

• We're Looking For You may be a great fit if you have: Strong working knowledge of Windows desktop environments and end-user hardware .
• Hands-on troubleshooting experience with computers, peripherals, printers, software, mobile devices, and connectivity issues.
• Working knowledge of Microsoft 365 .
• Experience working with an ITSM or ticketing system .
• Basic knowledge of user accounts, authentication, networking, endpoint security, and software installation.
• Strong troubleshooting and problem-solving skills.
• Clear technical documentation skills.
• The ability to prioritize multiple incidents and service requests.
• A strong customer-service mindset and the ability to explain technical concepts to non-technical users.
• Strong professional communication skills in English and Spanish .
• Big Plus If You Know Active Directory or Microsoft Entra ID Microsoft Intune VPN and remote-support technologies

Benefits

• Mexican statutory benefits IMSS INFONAVIT / FONACOT 15 days of Aguinaldo After successfully completing our standard 90-day introductory period : Major Medical Insurance Food Vouchers Savings Fund Vacation Days Personal Days Floating Day Bi-annual Performance Reviews with opportunities for salary adjustments and/or bonuses, subject to company and individual performance 🩺 Wellness Program with onsite medical and nutrition support

Ready for Your Next IT Challenge?

• If you enjoy solving problems, helping people, and being the person colleagues can count on when technology isn't cooperating, we'd love to hear from you.
• Join an international organization where you'll support real business operations while continuing to develop your technical skills.
• Apply today and let's keep OEC Group connected.
• OEC Group is an Equal Opportunity Employer.