Logistics Client Support Representative (Mandarin Bilingual)

About oecgroup

• OEC Group Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies.
• We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs.
• We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

Responsibilities

• Duties and responsibilities include the following (other duties may be assigned): Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
• Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
• Provide quotations to customers when required.
• Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
• Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
• Handles any special requests from our customers.
• Sends new shipment bookings to customers.
• Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
• Directs customer questions/concerns to the correct department as needed.

Requirements

• What we’re looking for… Candidates with 1+ years of import freight forwarding experience is preferred.
• Fluency in Mandarin is required.
• Proficient in MS Excel, strong organization, follow up and communication skills.
• Monday through Friday 9:00 am - 6:00 pm EST Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office.
• & Experience Bachelor's degree preferred Experience dealing with a high volume of data entry Salary $55,000-$65,000 annually based on education and experience level.

Preferred

• Experience with CargoWise is a plus.

Benefits

• OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!
• Perks & Benefits of OEC Group After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package.
• Individual Health Insurance Coverage (Medical, Dental and Vision) Life and Accidental Insurance Coverage Vacation, Personal and Floating Days 401K Plan with up to 3% company match Company Culture OEC Group provides a fun, family-oriented work culture.
• We are a well-established company that is continually growing and looking for strong team players.
• We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

This includes

OEC Group is an Equal Opportunity Employer. #LI-Hybrid