Customer Value Partner, Enterprise

Multiverse, a leading upskilling platform for AI and Tech adoption. As an Enterprise Customer Value Partner, you will be the primary architect of our transformation, leading the end-to-end customer journey for a portfolio of Enterprise accounts.

Responsibilities

• You will build and defend relationships across HR, executive sponsors, and business leaders, and partner with executive sponsors to translate complex learning outcomes into specific business impact narratives.
• You will also oversee launch excellence, lead structured Executive Business Reviews, and proactively identify expansion and upsell triggers.
• Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, ensuring long-term value realization and renewal.
• Build and defend credible relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy.
• Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives, driving engagement from senior leadership.