Dy Manager-Customer Experience
Brigade Group
- Bengaluru, India
- Mid Level
- Posted
Responsibilities
- Receive and log customer queries, concerns, and requests in the ticketing system.
- Coordinate with the Operation Teams for resolution of queries
- Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with customer s.
- Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required.
- Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.