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Sales Operations Manager

Docker

Join our team as a Sales Operations Manager, where you will be the lead for our Solutions Engineering and Solutions Architect organization. You will own the integration of SE & SA into our sales process, systems, data, and planning. This role requires experience in working with Solutions Engineer and/or Solutions Architect teams, as well as familiarity with tools like Opine and Gong. You will work closely with various teams, including Business Systems and Reporting Analytics, and report to the Sr. Director of Sales Operations.

Responsibilities

  • Support the leadership team covering the Solutions Engineering and Solutions Architect teams to ensure they have the necessary tools, processes and data to achieve business objectives.
  • Act as the Sales Operations partner to leadership, turning priorities into operating plans, process changes, and systems requirements.
  • Own SE & SA related reporting and KPIs, such as coverage and ratios, engagement on pipeline, technical win rate, POC/POV conversion and cycle time, and influenced pipeline and bookings.
  • Track record building KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams

Requirements

  • Experience as the Sales Ops partner to a Sales Engineering, Solutions Architect, or pre-sales organization
  • Strong Salesforce knowledge (reports, dashboards, opportunity management, writing requirements for admins and developers); Gong, Opine, and similar preferred
  • Knowledgeable in managing projects, including writing project plans, business requirement documents, and business summaries
  • Exceptional communication and interpersonal skills; comfortable with technical audiences

Experience working for a high growth software/SaaS company

  • Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority
  • Able to work autonomously, with a constant focus on building for the future
  • 4+ years of experience in Sales Operations, Revenue Operations, or a related GTM operations function
  • Experience defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team handoffs