HOA Coordinator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. Join our team as an HOA Coordinator , a key role in managing HOA and City Code Violations, HOA Assessments, Correspondence Intake, and various Escalation items related to HOA matters.

Responsibilities

• The responsibilities may be assigned in whole or in part based on departmental needs.
• Conduct annual or as-needed audits of assigned portfolio HOA assessment accounts, ensuring timely payment of HOA account balances in line with assessed amounts.
• Address and process HOA and City Code related inquiries for resolution.
• Create work orders to resolve HOA and City Code violations.
• Handle daily mail and other correspondence items related to HOA matters from the associations where company homes are located.
• This includes daily scanning and classification of received correspondence.
• Dispute contested fines with HOAs and municipalities; process payments regarding HOA and city code warnings, hearings, and fines violations; make payments as appropriate.
• Communicate violations with tenants and discuss violations for unoccupied homes with internal stakeholders.
• Complete Architectural Change (ARC) forms for HOAs and address liens and attorney letters related to HOA and City Code violations.

Requirements

• High School diploma or GED is strongly preferred or equivalent experience.
• Prior HOA experience is a plus.
• Proficiency in Microsoft Office (Word, Outlook, and Excel) is necessary.
• Excellent verbal and written communication, problem-solving, planning, and analysis skills are required.
• Strong relationship management, organizing, and customer service skills are needed.
• Candidates should be capable of maintaining confidentiality and meeting multiple deadlines.
• The capacity to implement process improvement changes is important.
• Candidates should be able to work in a team environment and adapt to changes.
• Attention to detail is essential.

Preferred

• Bachelor’s Degree preferred.
• Experience with Microsoft CRM Dynamics and Yardi is beneficial.
• Prior experience in Customer Service is a plus.

Pay

• The anticipated pay range/scale for this position is $19.17 to $23.00 Hourly.
• Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
• Additional Compensation This position is not bonus-eligible.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice

To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice . #LI-DNP