Revenue Operations Manager

Join our team as a Revenue Operations Manager, where you will be the operational backbone of our Partner Experience organization. You will own the systems, workflows, and analytics that power PX, optimize operational workflows, empower data-driven insights, enhance revenue and forecast clarity, and act as a business partner to PX leadership. This is a remote position with unlimited PTO, flexible working hours, and a generous equipment budget for your home office setup.

Responsibilities

• Assumer la responsabilité des systèmes, des flux de travail et des analyses qui alimentent l'organisation Partner Experience (PX), y compris l'administration de Planhat et Zendesk.
• Concevoir, affiner, tester et mettre en œuvre des flux de travail et des processus qui permettent aux équipes PX de fonctionner à une efficacité optimale.
• Développer et maintenir des rapports et des tableaux de bord qui fournissent à la direction une visibilité en temps réel sur les indicateurs clés.

Requirements

• A proactive, problem-solving mindset, with a focus on continuous improvement and operational scalability
• Strong communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across teams
• Excellent project management skills, with a history of successfully leading and driving complex initiatives to completion
• Exceptional AI and Business Intelligence experience (Claude, OpenAI, Excel/Google Sheets, SQL, Business Intelligence tools, etc.), with the ability to interpret complex data, identify trends, and translate insights into actionable operational plans
• Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance
• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus)
• Direct experience business-partnering with post-sale leadership — Customer/Partner Success, Clinical or Implementation teams, or Support — you understand how these functions operate and what they need from operations
• Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Partner Success
• Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies
• Proven track record in building and maintaining commercial dashboards and reports that provide clarity and support data-driven decision-making

Preferred

• Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration. Administration experience with a CS platform or support platform strongly preferred

Pay

USD 143,650 - 194,040