jobapplier

Customer Onboarding Manager

ROLLER

Skills

Required

  • project manager
  • scalability
  • bar raiser

Preferred

  • training

Join ROLLER, a leading SaaS platform for the leisure and attractions industry. As a Customer Onboarding Manager, you will manage the end-to-end onboarding of new customer accounts, provide best-practice advice, and develop strong customer relationships. You will work cross-functionally to ensure an incredible customer experience and implement payment solutions. Enjoy benefits such as free medical insurance, a 401(k) plan, and individual learning and development budgets.

Responsibilities

  • Verantwortung für die erfolgreiche Einarbeitung neuer Kundenkonten auf der ROLLER-Plattform, einschließlich der Konfiguration von Kundenkonten gemäß ihren Anforderungen.
  • Aufbau und Pflege starker Kundenbeziehungen, um die Kundenbindung und -loyalität zu fördern, und als vertrauenswürdiger Berater fungieren.
  • Proaktive Verwaltung von Schlüsselinteressengruppen, um die erfolgreiche Erreichung von Zielen und Vorgaben sicherzustellen, und enge Zusammenarbeit mit verschiedenen Abteilungen.

Requirements

  • No formal minimum on years of experience - a couple of years in an onboarding-type role is a good fit
  • Someone who keeps it real and is always genuine
  • Tech-savvy and pick up new systems quickly, with exceptional problem-solving abilities and a proactive, solution-oriented mindset

Strong project manager, excellent communicator, and highly organized

  • Process-driven mindset with a focus on efficiency and scalability
  • Strong time management and resource management skills, with high attention to detail
  • A bar raiser with a great work ethic and passion for being challenged
  • Fluent in German (required) - this role supports our growing customer base across Germany
  • Comfortable with a rapidly changing environment and adapting to evolving processes
  • Self-motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively

Preferred

  • Customer-facing onboarding experience - training and implementation background preferred; deep technical depth is not required
  • Multi-industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or Onboarding
  • Experience in the leisure & attractions industry is a bonus!