Customer Onboarding Manager (French-speaking)

Responsibilities

• Own the successful onboarding of new customers across EMEA, with a focus on France
• Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
• Become an expert in our product and apply a hands-on approach to platform configuration and implementation
• Gather requirements and configure customer accounts to meet their needs
• Consult with customers on how best to use our platform for their business
• Develop strong customer relationships that promote retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience
• Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers

Requirements

at least 3 years of experience

• in onboarding or project management, ideally within a SaaS or technology-driven environment.
• Must be a C1 fluent French speaker.
• Experience in the

tech-savvy

• and quick to learn new systems.
• , combined with a sharp attention to detail, set you up for success.
• You’re genuine, grounded, and value authentic interactions.
• You’re

self-motivated

• and thrive in an autonomous work environment.
• You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks.
• You’re comfortable in fast-paced, evolving environments and adapt quickly to change.

About the Role

We are seeking a

Fluent French-speaking

Customer Onboarding Manager to join our Customer Experience team!

You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.

You have

• leisure and attractions industry is a plus.
• You’re
• Your time and resource management skills

You bring a

• process-driven mindset with a focus on efficiency, scalability, and continuous improvement.
• Perks!
• Attractive compensation package and benefits.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our

Capterra and

• G2 reviews.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!