Senior Product Manager - Payments & Platform

Responsibilities

• Own the roadmap for our payments and financial services products, including our integrations with third-party providers like Adyen, Stripe and CyberSource.
• Leverage data-driven insights—both qualitative and quantitative—to shape a customer-centric product strategy that solves real problems.
• Balance competing priorities across a diverse customer base, leading a cross-functional team to launch, iterate, and scale solutions globally.
• Craft clear, compelling product documentation, including epics, user stories, and acceptance criteria, to align engineering, marketing, and operations teams.
• Be the go-to person for your initiatives, ensuring internal and external stakeholders—including our Payments Operations team and executives—are aligned on priorities, resources, and progress.
• Advocate for customers at every step, bringing passion and a strong product mindset to consistently deliver real value.
• Raise the bar by defining clear goals and key results to drive success for the product team and the solutions we build.

Requirements

• You’re an experienced Product Manager (around 4–5 years) who has worked in a fast-growing software company and knows how to navigate competing priorities.
• You bring a strong payments background, whether from a fintech, a bank, or a SaaS company with embedded payments, and understand the tech behind third-party payment integrations.
• A self-starter with a bias for action, known for delivering impact in dynamic, fast-paced environments with meticulous attention to detail.
• An exceptional communicator, both written and verbal, with a knack for building strong relationships across a wide range of stakeholders.

About the Role

We’re on the lookout for an experienced Product Manager with a strong payments background who thrives on turning big ideas into impactful solutions. In this role, you’ll own our Financial Services product area, helping our customers seamlessly sell, serve guests, market, and manage their businesses.

Reporting to our Head of Product, you’ll dive deep into customer problems, using insights and data to craft smart strategies that drive real results. You’ll lead a cross functional team to launch, scale, and continuously improve our payments products and integrations on a global stage.

From writing crystal-clear user stories to ensuring smooth collaboration across teams, you’ll be the go-to person for your domain—keeping everything on track and everyone aligned. Passionate about customer success, you’ll be driven to deliver real value, making an impact where it matters most.

This role is based in Sydney or Melbourne, Australia.

What You'll Do

Obsess customer success by deeply understanding our customers’ businesses, pain points, and the ‘why’ behind their challenges.

About You

You’re passionate about crafting exceptional user experiences and thrive on solving complex problems with strategic, customer-centric solutions. With a sharp analytical mindset, you know how to interpret both qualitative and quantitative data to make informed decisions—and communicate your rationale in a way that inspires action.

Comfortable with ambiguity, able to break down complex challenges, adapt to shifting priorities, and drive real business outcomes.

A natural influencer, skilled at aligning decision-makers at all levels—without relying on authority—to move initiatives forward.

Detail-obsessed, ensuring your engineering team has everything they need to execute successfully.

A strategic thinker, able to build compelling business cases for new opportunities and effectively communicate their value across teams.

An entrepreneurial problem-solver, unafraid to take calculated risks, experiment, and validate new product ideas.

A champion of innovation, fostering creative thinking, challenging the status quo, and driving groundbreaking solutions.

Data-driven and market-savvy, using research and insights to identify trends and shape forward-thinking product strategies.

Excited to grow as an individual contributor, mastering the PM craft rather than moving into people management.