Senior User Researcher

Join our team as a Senior User Researcher, where you will have the opportunity to make a meaningful impact in the public sector. You will be responsible for conducting user research, advocating for users, and collaborating with a multidisciplinary team. This role offers autonomy, professional development, and a supportive work environment.

Responsibilities

• Collaborate with product managers and multidisciplinary teams to devise research strategies that generate focused insights.
• Advocate for users by effectively communicating their needs and perspectives to support the design of intuitive and accessible services.
• Guide, coach, and mentor other user researchers in research methods and best practices, while ensuring high ethical standards.
• Correctly applying a variety of research and analysis techniques

Requirements

• Ability to support and develop less experienced colleagues

Strong leadership skills

• Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
• Talking about research in a way that other people understand
• Ensuring research is representative and inclusive, enabling products/services to be designed to work effectively for anyone who may need it
• Identifying the ‘so what’ and communicating it in a compelling way
• Understanding the research question which needs to be answered, and choosing the best way to answer that question
• You’ll have a demonstrable passion for behavioural research, with the following skills or proven experience in:
• Working in an agile environment

Preferred

• Relevant industry experience