Digital Account Manager

ITG as a Digital Account Manager, where you will serve as the liaison between the agency and the client, managing budgets, capturing requirements, and facilitating the delivery of enterprise-level projects. You will be responsible for the management and technical delivery of multiple cross-channel strategic projects, establishing and maintaining relationships with key stakeholders, and ensuring client expectations are met.

Responsibilities

• This role offers the opportunity to work from home, enjoy 25 days of holidays plus bank holidays, and access various benefits including health insurance and a referral program.
• Establish and maintain relationships with key stakeholders on accounts, ensuring client requirements and expectations are met.
• Manage the technical delivery of multiple cross-channel strategic projects, working closely with delivery teams to ensure projects are delivered on schedule and within budget.
• Support the identification of new business opportunities across retained and non-retained work, helping to drive client strategy and achieve business objectives.

Requirements

• A strong interest in, and understanding of, web and digital technologies is essential
• As an experienced Digital Account Manager, you will be comfortable handling responsibility and pressure, delivering digital insight, ideas and innovative solutions that positively transform client businesses
• A high‑performing team player who is also a self‑starter and confident decision‑maker
• Excellent client‑facing, presentation and communication skills
• Bright, motivated and driven, with the confidence to lead by example

Experience maximising revenue and account profitability

• Experience managing web projects, ideally within an Agile environment
• Previous experience working as a Digital Account Manager within a marketing agency, client‑side marketing department, or IT/software provider
• Confidence speaking about digital technologies and digital marketing techniques

Enjoyment of a fast‑paced digital agency environment

• Proven ability to produce reports, project plans, objectives and KPIs for clients and senior stakeholders
• Ability to brief work effectively to delivery and development teams
• Strong written, verbal and numerical skills

Positive, proactive and solutions‑focused mindset

• Interest in change management, continuous improvement and Agile ways of working
• Ability to work in a relaxed environment with a high level of autonomy, while following thorough processes
• Commitment to working effectively as a team, with a focus on listening, learning and knowledge sharing
• Strong collaborator who can build relationships across teams, personalities and backgrounds