Account Director

Join ITG as an Account Director, where you'll coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S Food account. You'll work closely with the M&S Marketing in-store team, manage key stakeholders, and ensure all campaigns are delivered on time and within budget. You'll also lead and develop Senior Account Managers, drive momentum across projects, and create a positive team culture. This role offers the flexibility of working from home, 25 days of holidays plus bank holidays, health insurance, and various other benefits.

Attention to detail is an absolute key skill to uphold and deliver – you will be managing more than one project at any given time, so managing your time effectively is crucial

Comfortable in interacting with an enthusiastic and committed team – whilst being part of ITG, you will also be part of the wider M&S team

Responsibilities

• Coordination and facilitation of the production and delivery of in-store Point of Sale (POS) for the M&S Food account.
• Line management and development of Senior Account Managers within the team, providing clear direction, support, and regular feedback.
• Acting as the point of escalation for the team & M&S, proactively resolving issues, removing blockers, and ensuring campaigns remain on track.

Requirements

• Previous experience of working in an agency environment with Advertising experience would be an advantage
• First and foremost, you should be a people person. You should be able to demonstrate exceptional people skills and be a customer-focused fanatic
• Confident in acting as a senior day-to-day client contact - building strong, credible relationships with key stakeholders
• Hold strong experience with project management and trafficking multiple projects in tandem, which may be at different points in the creative process
• Able to work at pace in a fast-moving retail environment, balancing multiple priorities while maintaining accuracy and control
• Previous experience in a leadership or line management role, with the ability to motivate, support and develop others
• A natural problem solver who remains calm under pressure and can confidently manage escalations
• Have a good knowledge of creative processes and a thorough understanding of in-store POS
• You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential

Preferred

• A background in retail would be an advantage but is not necessary