Billing Operations Lead

Join Perplexity, a rapidly growing enterprise business, as a Billing Operations Lead. In this hands-on role, you will own the entire enterprise billing lifecycle, ensuring accurate and timely invoicing in accordance with executed agreements. You will work closely with various teams, including Deal Desk, Enterprise Sales, Legal, and Customer Success. The ideal candidate will have a strong background in billing operations, accounting fundamentals, and systems proficiency.

Own the enterprise billing lifecycle, translating complex commercial agreements into accurate, timely invoices and building the processes and controls that support growth.

Responsibilities

• Serve as the primary point of contact for enterprise billing questions from customers and internal teams, investigating discrepancies and coordinating approved credits and rebills.
• Partner with Customer Success, Enterprise Sales, and Deal Desk on renewals, expansions, and changes to customer commitments, preparing seat, usage, and billing analyses.
• The ideal candidate combines strong billing and systems expertise with sound judgement, a customer-focused approach, and the ability to bring structure to a fast-moving environment

Requirements

• Accounting fundamentals: Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606
• Ability to multi-task and prioritize effectively in a fast-paced environment
• Resourcefulness, detail-oriented and a motivation for solving problems and finding solutions
• Excellent communication skills, as frequent interaction with both internal and external stakeholders will be required

Bachelor’s degree or higher in Accounting or Finance

• Systems proficiency: Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms, with the ability to investigate issues across connected systems
• 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or a related finance function, including hands-on ownership of enterprise SaaS or subscription billing
• Billing expertise: Demonstrated ability to interpret complex customer agreements and translate them into accurate billing schedules, invoices, and adjustments, including subscription and usage-based arrangements

Pay

USD 140,000 - 185,000