Legal Response Specialist

Perplexity's Support team as a Legal Response Specialist.

Responsibilities

• In this role, you will handle legal and sensitive tickets, assist the Legal team with routine requests for information, and support Governance, Risk & Compliance (GRC) on privacy and security requests.
• You will monitor designated Support and Legal channels, respond to routine requests using Legal-approved templates, and help GRC process data subject requests.
• Additionally, you will coordinate security questionnaires and data protection agreements, track each case through completion, and work with Support Engineering to test routing and AI bypass rules.
• Assister l'équipe juridique en répondant aux demandes d'information et en soutenant la gouvernance, le risque et la conformité.
• Examiner les cas, rédiger des réponses et suivre jusqu'à la conclusion du travail, en veillant à ce que les tickets ne soient pas manqués.
• Coordonner les questionnaires de sécurité et les accords de protection des données, en travaillant avec l'équipe juridique et GRC.
• Experience improving support processes with technical teams, including automation and AI safeguards

Requirements

• Ability to manage competing deadlines and follow through without reminders
• Clear writing, including in sensitive customer conversations
• Judgment about when to involve Legal or GRC, and care with confidential and privileged information

Preferred

• Experience handling legal, privacy, or law enforcement requests
• Experience with Intercom, Decagon, Linear, or Kodex
• Paralegal, privacy, or compliance experience or certification
• Familiarity with AI products or data tools for case reviews

Pay

USD 100,000 - 115,000

• 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company
• Working knowledge of GDPR, CCPA, and data subject requests
• Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA