Senior Support Account Manager
Kyriba
- Staines-upon-Thames, United Kingdom
- Senior Level
- Posted
Join Kyriba, a leading provider of cloud-based treasury and finance solutions. As a Senior Support Account Manager, you will be the trusted advocate for our Premium and Platinum customers, ensuring a seamless support experience and driving exceptional outcomes. You will lead customer onboarding, service activation, and executive meetings, while also acting as the escalation owner for strategic customers. This role requires a financial background, 5+ years of client-facing experience, and the ability to travel to customer sites.
Responsibilities
- Assurer la livraison de bout en bout des services de support Premium et Platinum, y compris l'intégration des clients et l'activation des services.
- Diriger les réunions mensuelles ou bimensuelles avec les clients exécutifs, y compris le reporting KPI, les revues de service et les initiatives d'amélioration.
- Agir en tant que propriétaire de l'escalade pour les clients stratégiques, en identifiant proactivement les risques et en coordonnant la réponse interne.