Account Manager

Join Parallel, a healthcare platform revolutionizing the industry with AI and automation solutions. As an Account Manager, you will autonomously manage a portfolio of client accounts, ensuring product adoption, responding to customer inquiries, and maintaining strong relationships with stakeholders. You will track and report on key metrics and client satisfaction, while identifying growth opportunities within their organizations. This is an opportunity to shape the go-to-market strategy from day one and make a real impact in the healthcare industry.

Responsibilities

• Autonomously manage an existing portfolio of client accounts, ensuring clear product adoption and maintaining strong relationships.
• Track and report on key metrics and client satisfaction to leadership, while identifying cross-sell and up-sell opportunities.
• Detect and escalate cross-sell/up-sell opportunities, ensuring zero churn attributable to relationship or customer service issues.