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Dispute Specialist

2GO Group

Here’s the difference you’ll make

As Dispute Specialis, you are responsible for the Billing and Collection team is responsible for managing and resolving disputes related to billing discrepancies, unpaid invoices, and payment issues. The role proactively investigates, analyzes, and coordinates timely dispute resolution while maintaining positive relationships with customers and internal stakeholders. The position supports the integrity of billing and accounts receivable records and helps prevent collection delays arising from unresolved disputes.

You’ll thrive in this role if you

Dispute Investigation and Resolution

  • Analyze and investigate billing discrepancies, unpaid invoices, and customer claims.
  • Collaborate with customers, Sales, and other internal departments to gather necessary documentation and evidence.
  • Identify root causes of disputes and recommend corrective actions to prevent recurrence.

Billing Process Support

  • Review invoices and payment records for accuracy and compliance with customer agreements.
  • Monitor accounts receivable and prioritize dispute resolution to prevent delays in collections.
  • Identify recurring dispute patterns and recommend improvements to billing processes.

Customer Communication

  • Serve as the primary point of contact for customers raising billing or payment disputes.
  • Provide regular updates to customers regarding dispute status.
  • Communicate dispute resolution outcomes clearly, professionally, and promptly.

Collaboration and Escalation

  • Coordinate with Billing, Sales, and Operations teams to resolve complex disputes.
  • Escalate unresolved disputes to the Billing and Collection Manager or Legal team when necessary.

Compliance

  • Ensure dispute resolution activities comply with company policies and relevant regulations.
  • Safeguard customer data and maintain confidentiality when handling sensitive information.

Documentation and Reporting

  • Maintain accurate records of disputes, including correspondence, resolutions, and timelines.
  • Prepare management reports on dispute trends, resolution times, and outstanding cases.
  • Track dispute resolution KPIs, including dispute resolution turnaround time, aging of open disputes, dispute reduction, and billed AR DSO.

You’ll thrive in this role if you

Educational Background

•

Bachelor’s degree in Finance

, Accounting, Business Administration, or a related field.

Professional Experience

  • At least 2 years of experience in billing, collections, or dispute resolution, preferably in the logistics or courier industry.

Leadership Competencies

  • Problem-Solving and Decision-Making – Assesses disputes,

identifies

root causes, and determines

appropriate resolution

actions.

  • Conflict Management – Handles disagreements professionally and tactfully to support fair resolution.
  • Collaboration and Teamwork – Works effectively with Billing, Collections, Sales, and other teams to resolve issues.
  • Time Management – Prioritizes multiple disputes and manages tight deadlines.
  • Accountability – Takes ownership of assigned disputes and follows through to timely resolution.

Technical Competencies

  • Analytical Skills – Reviews billing data, payment records, and contractual agreements to validate disputes;

identifies

trends and improvement opportunities.

  • Systems Proficiency – Uses ERP systems such as SAP or Oracle, CRM tools for dispute tracking, and Microsoft Excel including pivot tables, VLOOKUP, and sorting.
  • Financial and Billing Knowledge – Understands invoicing, accounts receivable, payment reconciliation, billing discrepancies, credit notes, and adjustments.
  • Legal and Compliance Awareness – Understands relevant financial regulations, debt collection laws, internal policies, and customer agreements.

Others

  • Communication Skills – Communicates clearly and professionally in writing and verbally, listens actively, and provides stakeholder updates.
  • Negotiation Skills – Mediates disputes and seeks mutually acceptable solutions.
  • Attention to Detail – Reviews records and documentation accurately to minimize errors.
  • Adaptability – Responds effectively to changing workloads, processes, and unexpected challenges.
  • Resilience and Stress Management – Maintains professionalism during peak billing periods and escalated cases

Must be amenable to work onsite 100%

What’s In It For You at 2GO?

  • Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.
  • Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.
  • Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.
  • Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.