Passage Terminal Operations Supervisor

Here's the difference you'll make.. At 2GO Group , you will play a key role in ensuring safe, efficient, and customer-focused terminal operations. As the Passage Terminal Operations Supervisor , you will lead daily terminal activities, support operational readiness, and deliver a seamless passenger experience from embarkation to arrival. Through strong coordination with terminal teams, port authorities, and business stakeholders, you will help maintain service excellence, regulatory compliance, and operational efficiency across the passenger journey.

Responsibilities

• What You'll Do..
• Terminal Operations & Passenger Experience Oversee daily terminal operations to ensure safe, efficient, and seamless passenger processing.
• Monitor vessel arrivals and departures, ensuring operational readiness and service excellence.
• Address passenger concerns and implement service improvements to enhance the travel experience.
• Operations Planning & Resource Management Ensure adequate manpower, equipment, and logistical support to meet operational requirements.
• Optimize terminal resources and support contingency plans during disruptions and peak periods.
• Maintain accurate operational records, passenger manifests, and related documentation.
• Safety, Compliance & Governance Ensure compliance with company policies, safety standards, and port regulations.
• Monitor operational risks and coordinate corrective actions to maintain a safe and secure environment.
• Safeguard company assets through effective coordination with internal and external stakeholders.
• & Team Leadership Collaborate with port authorities, vessel operations teams, and business partners to support smooth operations.
• Lead, coach, and develop terminal personnel to achieve operational and customer service goals.
• Drive a culture of accountability, teamwork, and continuous improvement.
• You'll thrive in this role if you..

Requirements

• Background Bachelor's Degree in any Business-related course.
• At least three (3) years of relevant experience in Customer Service and Terminal Operations.
• Experience coordinating with multiple stakeholders and managing day-to-day operations.
• Competencies, Skills, Knowledge and Abilities Technical Competencies Terminal Operations Knowledge Customer Service Excellence Operational Planning and Coordination Safety and Compliance Management Resource Management Documentation and Reporting Problem Solving and Decision Making MS Office Proficiency Performance Monitoring Continuous Improvement Mindset Leadership Competencies People Leadership Team Development and Coaching Stakeholder Management Accountability and Ownership Communication Skills Collaboration and Teamwork Customer Focus Adaptability and Resilience Preferred Certifications and Training Customer Service Training Basic Terminal Operations Training Safety Awareness Training Supervisory or Management Training What’s In It For You At 2GO Own enterprise impact.
• You are trusted to influence decisions and enable the business to perform at its best.
• You work in a culture that listens, collaborates, and invests in your long-term success.
• Excel through expertise.

Preferred

• Experience in transportation, logistics, shipping, terminal, airport, hospitality, or other service-oriented environments is an advantage.

Benefits

• Grow in a valued community.
• You are empowered and recognized for delivering high standards and smart solutions.
• Be recognized and feel valued—at work and beyond.
• Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.