Customer Service Agent - Tram

Join our team as a Customer Service Agent for the Dubai Tram. In this role, you will provide a safe, reliable, and customer-focused tram service. Your responsibilities will include assisting passengers with information, ticketing, crowd management, and ensuring their overall experience is positive. You will be required to move around the Dubai Tram Al Sufouh System and respond to incidents as needed. A minimum of 2 years of experience in customer service is required, along with a basic understanding of tram and station operations.

• Deliver essential messages to passengers and provide information on ticket sales and tram services.
• Move around the System (DTAS) dealing with queries and incidents, and provide mobile response to incidents.
• Monitor and maintain station operational status, ensure the safety and comfort of passenger movement, and assist in crowd management.