Station Agent (UAE National)
Keolis
- Dubai, United Arab Emirates
- Mid Level
- Posted
Join the Dubai Metro team as a Station Agent, where you will play a crucial role in delivering a safe, reliable, and customer-focused station environment. As a customer-facing role, you will provide a visible, uniformed presence and assist passengers with their journey. Your responsibilities will include monitoring station operations, managing passenger flow, providing ticket sales and information, and delivering excellent customer service. You will also be required to perform shift and emergency duties as needed.
Responsibilities
- Monitor and maintain station operational status, ensuring the safety and comfort of passenger movement.
- Control and mitigate overcrowding in the station and platforms, ensuring orderly passenger flows.
- Provide ticket sales, train services information, and respond to passenger enquiries, delivering excellent customer service.