Station Master (UAE National)

Join our team as a Station Master in the UAE. In this role, you will lead a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers, and Car Park Attendants to deliver a safe, reliable, world-class, and customer-focused station environment. You will be responsible for ensuring the station facilities are in good working order, providing effective communication with internal and external parties, and monitoring and maintaining station operational status.

A minimum of 2 years of experience in supervising a team of front-line staff delivering customer services in a metro station or equivalent is required.

Responsibilities

• Additionally, you will assist customers, manage cash collection, and prepare incident reports.
• Lead and motivate a team of Station Agents and Customer Service Agents to deliver a safe, reliable, world-class station service.
• Ensure that the station facilities are in a safe and good working order, and monitor and maintain station operational status.
• Provide effective communications and information with internal and external parties, and deliver public announcements to ensure all train and station information is correct.