Customer Relations Insight and Analytics Staff

About SMN Group

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com

Responsibilities

• Collect, consolidate, and validate data from multiple teams and operational systems.
• Develop and maintain dashboards using Excel and Looker.
• Prepare periodic reports and business insights for internal stakeholders.
• Support customer or operator meetings by providing performance reports and analytical materials.
• Prepare Meeting Minutes (MoM) and maintain meeting documentation and action trackers.
• Collaborate with cross-functional teams to gather information and support reporting needs.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, Statistics, Data Science, Engineering, or a related field.
• 0-2 years of experience in data analytics, reporting, business intelligence, or related areas (fresh graduates are welcome).
• Proficiency in Microsoft Excel, including Pivot Tables, Power Query, lookup functions, and dashboard creation.
• Basic proficiency in Python or R for data analysis.
• Familiarity with Looker Studio or other BI tools.
• Strong analytical, communication, and documentation skills.
• Ability to work effectively with cross-functional stakeholders.

Preferred

• Experience in the telecommunications or ISP industry is a plus.